Information Technology Technician I

SSI is seeking an Information Technology Technician I (IT Technician I), for its Delhi, NY location, to assist with setup, manage, and maintain infrastructure of IT systems. This includes installing and supporting IT hardware, as necessary. Assist in change management and disaster response, and actively apply policies and standards to all projects. Must be able to work independently as well as function within a team environment.

Responsibilities include but not limited to:

  • Monitor IT Infrastructure and applications for performance problems and provide troubleshooting support to staff. Analyze root cause of issues and resolve them promptly while updating staff all throughout.
  • Apply technical expertise across various client environments and solve obstacles that arise, optimizing performance and resolving errors.
  • Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes.
  • Enforce quality control to ensure all output meets compliance standards and proper network security by following established policies and procedures.
  • Interact with clients during all phases of service ticket, from troubleshooting to maintenance, communicating technical information.
  • Thoroughly investigate/correct all issues, while still minor, guaranteeing ongoing security of network environment.
  • Effectively manage time and resources to meet end user’s issues.
  • Other tasks assigned.

Required Qualifications:

Skills:

  • Great oral, written and organization skills with attention to detail.
  • Strong time-management with the ability to multi-task multiple projects/tasks.
  • Ability to solve complex IT issues with little to no supervision.
  • Must be able to interact at all levels within the organization, respectfully and with tact.
  • Ability to lift up to 50 lbs. along with bending, standing, climbing and walking for periods at a time.

Experience/Education:

  • Associates degree in related field.
  • Knowledge of various virtualization technologies.
  • Experience with Microsoft Active Directory, Microsoft 365 and Windows 10 is a plus.

Salary range is $55- $60k/year DOE, great benefit package includes but not limited to; health, dental, vision, 401(k), Flexible Spending, life insurance and paid time off. To apply, submit application online at www.sportsfield.com, apply in person at 41155 St. Hwy 10, fax your resume to (607) 746-3107 or mail to Human Resources, P.O. Box 231, Delhi, NY 13753. Sportsfield Specialties, Inc. is an Affirmative Action, Equal Opportunity Employer.

Authorization to work in the U.S. is a precondition of employment. We do not sponsor employment visas.

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