Sportsfield Specialties is seeking a Customer Service Logistics Coordinator to support the Customer Service department as the customer point of contact for all outgoing D1 and D4 Saleshipments.

Responsibilities include but not limited to:

  • Collaborate with D1 and D4 Sale teams to review backlog and shipping and delivery requirements for outstanding orders.
  • Collaborate with Production Scheduling to verify ship dates.
  • Update orders as necessary with correct address and site contact information.
  • Gather details for product returns and Obtain Order Approval from Finance when necessary.
  • Collaborate with Customer Service if customer contact is required due to a Finance Hold.
  • Prior to shipment, verify and follow up with Customer for written order approval and Tax Exemption status if not already received.
  • Collaborate with Sales and Shipping to determine best shipment method of orders scheduled to ship.
  • Release orders to ship to the Shipping Department.
  • Produce and file RMA’s with Shipping and Finance.
  • Gather relevant documentation and information from customers for freight claims, submit to Finance for claim filing and set up re-shipment of goods.
  • Be the primary point of contact for Purchasing and Finance to pack list vendor items and service fees.
  • Other duties as assigned.

Required Qualifications:

Skills: 

  • Strong communication, organizational, attention to detail and problem-solving skills.
  • Ability to interact and communicate effectively/respectfully at all levels.
  • Ability to multi-task in a fast-paced environment.
  • Working knowledge of Microsoft Applications (Word, Excel, etc.).
  • Flexible schedule when required.
  • Ability to accept feedback and/or constructive criticism.

Experience/Education:  

  • Bachelor’s Degree or Associates Degree with 4 years’ experience in Customer Service/Logistics Environment in lieu of.
  • Experience with ERP or SAP database.

Salary DOE, great benefit package includes but not limited to: health, dental, vision, 401(k) with company match, life insurance, flexible spending and paid time off. To apply, submit application online, apply in person at 41155 State Highway 10, fax resume to (607) 746-3107 or send resume to: Human Resources, P.O. Box 231, Delhi, NY 13753. Sportsfield Specialties, Inc. is an Affirmative Action, Equal Opportunity Employer.